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05/09/2008 |
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| Pillow Promise |
Immediate Response & Proactive Approach Philosophy
- Our Dispatch Team can immediately track a Delivery Specialist and determine the estimated time of arrival with our state-of-the art computerized dispatch system upon request.
- One contact person will be assigned to the account to more quickly address concerns and solve problems.
- A friendly, courteous, uniformed Pillow Express Logistics Delivery Specialist who will have proper identification.
- That advance notice will be given when a delay is unavoidable.
- Our Operations Manager and Customer Service Specialists are available as consultants to address the needs of a changing and growing company.
- Successful business partnerships focusing on customer service excellence.
OUR CLIENTS CAN EXPECT:
- The Pillow Team will listen to all clients’ feedback to constantly develop and improve our customer service standards.
- Monitor our performance on a quarterly basis and be available to discuss the growing needs of our clients.
- Trust us to be your business' most valuable asset.
- Work in partnership with us to provide solutions.
- Continued education of our staff and clients to provide the most cost effective and efficient solutions.
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